Lisa O’Connor is currently the Senior Managing Director of FTI Consulting based on Boston. At the time of the Boston Marathon Bombing she was working as the Senior Vice President of Clinical Operations and Chief Nursing Officer at Boston Medical Center. O’Conor’s experience includes labor productivity management, clinical quality improvement, disaster preparedness and management, and regulatory compliance and other key leadership responsibilities. O'Connor is an experienced healthcare executive grounded in nursing with a strong committment to collaboration, fiscal repsonsibility, operational effiiciency and effective communication. O'Connor earned her bachelors of nursing from Salem State University and earned her MS in Management from Lesley University.
Ms. O’Connor’s experience includes labor productivity management within a unionized environment, clinical quality improvement, operations, disaster preparedness and management, supply chain, physician relationships, negotiation, regulatory compliance and other key leadership responsibilities. Additionally, Ms. O’Connor experience in clinical space design and planning, strategic planning and communications. Ms. O’Connor has a green belt in Lean Six Sigma from GE and was a 2009 Robert Wood Johnson Executive Nurse Fellow
O’Connor touched upon important factors for crisis management and noted the significance in the structure and process of a crisis management plan. O’Connor mentioned that what is key is “learning everything you can, and to know as much as you can”. Further, during crisis situations, an incident command system is put into place and everybody knows his or her role, making the process run as smooth as possible. On April 15, 2013 BMC received twenty-three patients, nineteen of which required immediate medical attention. O’Connor credits those she worked with and everyone who played a role that day for their success in helping people, she is very proud of the efforts that were exhibited during that memorable day in history.
